Shipping policy
Order Processing
All orders are processed within 1–3 business days after your order has been placed.
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information (where available).
Please note that orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- United Kingdom: 7–12 business days
- Europe: 7–15 business days
- United States: 7–15 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, severe weather, or other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you'll receive an email with your tracking details (where available), allowing you to follow your parcel throughout its journey.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
Evorax™ cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Orders
While we work closely with our shipping partners to ensure timely delivery, occasional delays can occur.
If your order has not arrived within 20 business days of dispatch, please contact our support team and we'll be happy to investigate your order.