Warranty Policy

CollagenPulse™ 6-Month Manufacturing Warranty

Evorax Ltd (“we,” “us,” “our”) warrants that your CollagenPulse™ device is free from defects in materials and workmanship under normal intended use, for a period of 6 months from the date of delivery.

What This Warranty Covers

This warranty covers genuine manufacturing defects only, including but not limited to:

  • The device failing to power on
  • LED malfunction under normal use
  • Faulty charging port or charging mechanism

What This Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by misuse, accident, or negligence
  • Water damage (the device is not waterproof)
  • Damage from unauthorized repairs, modifications, or disassembly
  • Normal wear and tear
  • Cosmetic wear that does not affect the device’s function

Your Remedy

If your claim is approved as a genuine manufacturing defect covered under this warranty, you may choose one of the following remedies:

  • A replacement unit, shipped to you at no additional cost; or
  • A refund of 50% of the original purchase price, to the original payment method, with no requirement to return the faulty unit.

Only one remedy will be provided per approved claim. The choice of remedy is at the customer’s discretion at the time the claim is approved.

How to Make a Claim

To make a warranty claim, contact us at [support email] within 6 months of your delivery date, with:

  • Your order number
  • A description of the fault
  • Photo or video evidence of the fault clearly showing the manufacturing error

We will assess your claim and respond within a reasonable timeframe. We reserve the right to request further information or evidence before approving a claim.

Eligibility

This warranty is included at no additional cost with every CollagenPulse™ Duo bundle purchase. For single-unit purchases, this warranty is available as a paid add-on at checkout. It is non-transferable and applies to the original purchaser only, and only to units purchased directly through evorax.co.

Your Statutory Rights

This warranty is provided in addition to, and does not affect, your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer protection legislation. Nothing in this policy limits or excludes any right or remedy you are entitled to by law.

Last updated: 3rd November 2026